Resource Hub

Built on a Decade
of Customer Outcomes.

TeamSupport has always been purpose-built for B2B software companies. This version goes further. Fully AI native, with autonomous agents working in the background to protect and grow the four pillars that drive software ARR.

Onboard Accelerate time to value
Support Resolve with ARR context
Expand Surface revenue signals
Renew Predict and prevent churn
What You Know

Deep roots in B2B support excellence

Everything your team relied on is still here. The workflows, the account visibility, the customer context you built your operations around. That foundation is intact.

What's New

AI native, rebuilt around autonomous agents

Agents now run in the background monitoring, evaluating, and acting across your accounts. Every workflow is oriented around the four pillars that protect and grow software ARR: Onboard, Support, Expand, Renew.

AI Agent Support

Ask Anything, In the Moment.

Three custom-trained Gemini agents built with strategic, business, and feature context about TeamSupport. Use them to get real answers in real time — like "my customer is struggling with a heavy ticket load, what capabilities can I use to help them?"

Customer Success

Success Growth Partner

Trained on TeamSupport's customer success methodology. Ask about renewal risk, expansion plays, onboarding acceleration, and how to drive ARR outcomes for your accounts.

Open in Gemini
Support Operations

Support Operations Leader

Trained on TeamSupport's platform capabilities for support teams. Ask about ticket workflows, queue management, AI prioritization, SLA configuration, and operational efficiency.

Open in Gemini
Executive Strategy

Executive Strategist

Trained on TeamSupport's strategic positioning and business context. Ask about ARR impact, executive business cases, competitive differentiation, and how to frame the platform for leadership conversations.

Open in Gemini

Video Walkthroughs

Find What You Need.

Search for any task or workflow below, or browse by lifecycle stage. Each video walks through how the new platform handles what your team does every day.

Support
4:28

Ticket Views/Queues

Organize your work in the best way for AI and your team.

Before: Ticket Views Now: Ticket Queues
Support

New Jira Integration

Updated Jira integration that is compatible with our forward deployed AI Agents.

Now: Jira Integration

No videos match that yet. More walkthroughs are on the way. Tell your CSM what you need.

More videos coming soon. Reporting and dashboards, integrations, and team configuration are up next. Have a specific workflow you need covered? Let your CSM know.

What Changed and Why

Same Functions. Sharper Focus.

The capabilities your team relies on are still here. They have been rebuilt around the outcomes that matter most to a software business: protecting and growing ARR at every stage of the customer lifecycle.

What You Know

Your existing workflows
+
Onboarding: Track tasks and ticket volume during go-live
+
Support: Resolve individual tickets with SLA compliance
+
Expansion: Revenue signals handled in a separate system
+
Renewal: Visible in your CRM but absent from support context
+
AI: Suggested replies and basic routing rules

What's Possible Now

AI native, ARR oriented
^
Onboarding: Activation signals trigger automated interventions that accelerate time to value
^
Support: Every ticket carries account ARR, usage risk, and renewal context visible to the agent
^
Expansion: Usage and episode data surfaces upsell readiness inside the support workflow
^
Renewal: Distress episode history and ARR impact inform proactive outreach before risk compounds
^
AI: Agentic. Monitors, evaluates, decides, and acts across accounts autonomously

Support That Drives
Revenue.

Questions about specific workflows? Your CSM is ready to walk through anything your team needs.

Talk to Your CSM Watch More Videos